Subject: Ticket Assigned - Conversation with sandeep
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 06:45:10 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sandeep sandeep                    Bot:  Hi again! Bot:  Please enter your name Customer:  sandeep Bot:  Hi Sandeep ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9620642548 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:34 AM, 06th Jan                     sandeep                    I need the tax credit note for all the items returned, can you please provide it?       
     10:34 AM, 06th Jan                   Yahya                   Hi Sandeep, Thank you for contacting us .my name is Yahya, How may I help you?           10:36 AM, 06th Jan                     sandeep                    I need the tax credit note for all the items returned, can you please provide it?           10:36 AM, 06th Jan                     sandeep                    9620642548 , 9620666045, 9620678427, 9620702645 ,           10:38 AM, 06th Jan                     sandeep                    9620642618 , total 5 orders           10:38 AM, 06th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:40 AM, 06th Jan                     sandeep                    Ok           10:40 AM, 06th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           10:42 AM, 06th Jan                     sandeep         
            When can I expect to receive it           10:42 AM, 06th Jan                   Yahya                   within 2-3 days           10:44 AM, 06th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           10:44 AM, 06th Jan                   Yahya                   have a great day           10:44 AM, 06th Jan                     sandeep                    Yes please thanks           10:45 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960906