Subject: Ticket Assigned - Conversation with fatim
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 06:44:49 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatim fatim                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  Hello, I'd like to know if i can take my package to a store for a refund at this point, I waited on you giys for like 2 months amd no one came to pick it up Agent:  Can you provide us your order number so that we can assist you better Agent:  Are you still connected with us? Customer:  6237357655 Agent:  Please know that a link has been sent to you, kindly fill the complete address in the link which is sent to your email id Customer:  Right now? I recieved many emails saying that but they never included a link and I'd reply to ask for it but never got it Agent:  Is this your email id Agent:  [email-masked] Customer:  Yeah Agent:  Please know that we are going to raise a new return request and we will send you a link to fill your complete address Customer:  Okay I'll be waiting Agent:  Is there anything else I can help you with? Customer:  Yes can you please waitna bit til i recieve a notification of the return request Agent:  Please know that you can contact us any time Customer:  I recieved a message saying the return was cancelled Customer:  Okay i recieved confirmation, thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  You too Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatim ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:31 AM, 06th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           10:33 AM, 06th Jan                     fatim                    I've been waiting for someone to come pick the package for months and contacted the company multiple times and i really cant wait anymore           10:34 AM, 06th Jan                     fatim                    I wanna know if i can go to a store, give them the package and get a refund           10:34 AM, 06th Jan                   Yahya                   please provide us the order number to do the needful           10:35 AM, 06th Jan                     fatim                    6237357655           10:36 AM, 06th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:36 AM, 06th Jan                     fatim                    Sure but please don't tell my you'll opens a request because that already happened many times and I've never ever recieved any emails from it, i just wanna drop it at a store           10:38 AM, 06th Jan                   Yahya                   We would like to inform you that we will create a new return request to make the courier team to contact you for collection           10:38 AM, 06th Jan                     fatim                    No           10:39 AM, 06th Jan                     fatim                    The courier never contacts me           10:39 AM, 06th Jan                     fatim                    We tried this already and it DIDNT work, i wanna drop it off myself           10:39 AM, 06th Jan                   Yahya                   you can do it           10:41 AM, 06th Jan                     fatim                    Will they refund me?           10:41 AM, 06th Jan                   Yahya                   yes  you will get the refunf cash           10:43 AM, 06th Jan                     fatim                    Ok good           10:43 AM, 06th Jan                     fatim                    Thanks           10:43 AM, 06th Jan                   Yahya                   have a great day           10:44 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960904