Subject: Ticket Assigned - Conversation with jeanclaire
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 06:33:00 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jeanclaire jeanclaire                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jeanclaire Bot:  Hi Jeanclaire ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626837731 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558563197            10:21 AM, 06th Jan    
                Yahya                   Hi Jeanclaire, Thank you for contacting us .my name is Yahya, How may I help you?           10:22 AM, 06th Jan                     jeanclaire                    hi would like to cancel my order for this order no. 9626837731. thru tabby payment. because i made a payment thru my credit card.           10:22 AM, 06th Jan                     jeanclaire                    i placed another order and i paid it thru my credit card           10:23 AM, 06th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:24 AM, 06th Jan                     jeanclaire                    ok thank you           10:24 AM, 06th Jan                   Yahya                   We would like to inform you that we are really sorry we can not cancel the order because the order has been shipped you can inform the courier team that you do not want the order           10:26 AM, 06th Jan               
       jeanclaire                    i order it just a minute ago           10:26 AM, 06th Jan                     jeanclaire                    i just want to cancel only the other order which is the payment made thru tabby           10:27 AM, 06th Jan                   Yahya                   We would like to inform you that we can not cancel it but we will contact the concern team           10:29 AM, 06th Jan                     jeanclaire                    ok thank you           10:30 AM, 06th Jan                   Yahya                   ave a great day           10:31 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960877