Subject: Ticket Assigned - Conversation with lara baker
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 06:26:48 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lara baker lara baker                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lara baker Bot:  Hi Lara Baker ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505922253            10:17 AM, 06th Jan                   Yahya                   Hi Lara, Thank you for contacting us. my name is Yahya, How may I help you?           10:18 AM, 06th Jan                     lara baker                    Hello, there is one item duplicated in my order, can you please modify my order and cancel the second item before shipping? it is still processing.           10:18 AM, 06th Jan                     lara baker                    Order #9626672962           10:19 AM, 06th Jan                     lara baker                    item is Plain Jegging with Elasticised Waistband and Pocket Detail           10:19 AM, 06th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:20 AM, 06th Jan                   Yahya                   We would like to inform you that we are really sorry that we can not change or replace any item after placing the order           10:22 AM, 06th Jan                   Yahya                   do you have any other query ???           10:24 AM, 06th Jan                   Yahya                   Are you still with us???           10:24 AM, 06th Jan                     lara baker                    sorry           10:24 AM, 06th Jan                     lara baker                    Im back           10:24 AM, 06th Jan                     lara baker                    Thank you           10:25 AM, 06th Jan                   Yahya                   have a great day           10:26 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960860