Subject: Ticket Assigned - Conversation with jay
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 04:11:31 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jay jay                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jay Bot:  Hi Jay ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527701992            07:57 AM, 06th Jan                     jay                    Hi           07:58 AM, 06th Jan                     jay                    Anybody there?           07:58 AM, 06th Jan                   Yahya                   Hi Jay, Thank you for contacting us. my name is Yahya, How may I help you?           07:59 AM, 06th Jan                     jay                    
 Hi I received a wrong item from online shop           07:59 AM, 06th Jan                     jay                    Can I exchange it at any stores?           08:00 AM, 06th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           08:00 AM, 06th Jan                   Yahya                   We would like to inform you that you can return the item to the nearest store           08:01 AM, 06th Jan                   Yahya                   Are you still with us???           08:02 AM, 06th Jan                   Yahya                   do you have any other query ???           08:02 AM, 06th Jan                     jay                    Yes           08:02 AM, 06th Jan                     jay                    What's the procedure           08:02 AM, 06th Jan                     jay                    Can you explain it more clearly? As you can check my email it's my first order           08:03 AM, 06th Jan                   Yahya   
                 You can retrieve products within 14 days through one of the following options:    1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "order number" from this page (https://www.maxfashion.com), and choose the products you want to return.    2- You can visit the nearest branch from (Max) and return the product to the branch.    3- You can provide us with the full product name and order number in order to create a return request from us.           08:04 AM, 06th Jan                     jay                    Can I exchange the item at the store for other items?           08:05 AM, 06th Jan                     jay                    I just need the correct size           08:05 AM, 06th Jan                     jay                    And correct color           08:05 AM, 06th Jan                   Yahya                   We would like to inform you that we are sorry that there is
  no exchange available through max but you can return           08:06 AM, 06th Jan                     jay                    Mode of refund?           08:07 AM, 06th Jan                     jay                    Store or online voucher or cash?           08:07 AM, 06th Jan                   Yahya                   its depend on the method of payment for the order           08:09 AM, 06th Jan                   Yahya                   do you have any other query ???           08:10 AM, 06th Jan                   Yahya                   Are you still with us???           08:11 AM, 06th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:11 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960673