Subject: Ticket Assigned - Conversation with mohammad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 03:23:22 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad mohammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad Bot:  Hi Mohammad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626215244 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522593786            07:14 AM, 06th Jan        
            Yahya                   Hi Mahmmad, Thank you for contacting us. my name is Yahya, How may I help you?           07:15 AM, 06th Jan                     mohammad                    Hello           07:15 AM, 06th Jan                     mohammad                    I want to know abt my order           07:15 AM, 06th Jan                     mohammad                    Is it ready for collection ??           07:16 AM, 06th Jan                     mohammad                    Its almost 3 das still no updates and i want this urgently           07:16 AM, 06th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           07:16 AM, 06th Jan                     mohammad                    9626215244           07:16 AM, 06th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:17 AM, 06th Jan                     mohammad                   
  Yes please           07:17 AM, 06th Jan                   Yahya                   We would like to inform you that your order has been shipped and its on the way to the store the team of the store will contact you for collection soon           07:19 AM, 06th Jan                     mohammad                    Its almost 3 days           07:19 AM, 06th Jan                     mohammad                    Still no update           07:19 AM, 06th Jan                     mohammad                    So is it possible today ???           07:19 AM, 06th Jan                     mohammad                    Can uh make it urgently please bcause i want it today or max tomorrow           07:20 AM, 06th Jan                     mohammad                    ?           07:21 AM, 06th Jan                   Yahya                   it could be today           07:22 AM, 06th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful
  as soon as possible           07:22 AM, 06th Jan                     mohammad                    Ok thanks           07:22 AM, 06th Jan                   Yahya                   have a great day           07:23 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960637