Subject: New Reply Received - late collection
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 13:16:34 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  late collection  Ticket comment <div>Dear Valued Customer </div>
<div>Kindly make sure of this HAWB number as its not reflecting on our system </div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">Kindly note that this request has been closed automatically by
our system </span></div>
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</font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 1/2/2021 11:12:00 AM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#1946074] - late collection</span>
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External email: avoid to open links or attachments unless sender is known and content is relevant..</div>
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<div dir="ltr">Hi Team,<br>
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Problem Statement: Late collection<br>
Order Date : Dec 12, 2020<br>
Order ID: 2000689067<br>
Tracking ID: 43828032360<br>
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Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised a return request on date 17/12/2020. But the item still not collected.<br>
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Please collect the item on priority.<br>
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Regards,</div>
<div dir="ltr">Yahya</div>
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<blockquote class="freshdesk_quote">On Sat, 2 Jan at 11:10 AM <span class="separator">
, User &lt;[email-masked]&gt; wrote:
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<div style="padding: 0px 5px 0px 0px; color: rgb(111, 112, 113); font-size: 12px; margin-left: 33px">Singing Bus</div>
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<div>صباح الخير</div>
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Yahya</div>
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<div>مرحبا معك يحيى ...... يسعدني مساعدتك</div>
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<div>محتاجه أعرف حل مشكلتي وصل لفين</div>
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Yahya</div>
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<div>يرجى تزويدنا برقم الطلب حتى نتمكن من مساعدتك على اكمل وجه</div>
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Yahya</div>
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<div>يرجى منحنا بعض الوقت حتى نتمكن من  التحقق من ذلك</div>
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<div>تقبل كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير.</div>
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<div>يرجى العلم انه سوف نقوم بالتصعيد حتى يقوم الفريق المختص بالتواصل مع فريق الشحن لكي يقوم باستلام المنتج منك في اقرب وقت ممكن</div>
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<div>هل لديك اي استفسار اخر يمكنني مساعدتك به؟</div>
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<div>هل ما زلت معنا</div>
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<div>يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد </div>
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<td style="text-align: center"><span style="color: rgb(153, 153, 153); font-size: 13px">View conversation in
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946074