Subject: Ticket Assigned - Conversation with meghana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 04:30:28 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with meghana meghana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  meghana Bot:  Hi Meghana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626526657 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529907236            08:13 AM, 05th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           08:15 AM, 05th Jan                     meghana                    So I placed an order last night but I received this msg about one of the items           08:15 AM, 05th Jan                     meghana                    Sorry, we had to cancel Mid Top Lace Up Boots  -  Blac...   items from order 9626526657  due to reasons beyond our control. Your refund will be sent to My Credit in My Account.           08:15 AM, 05th Jan                     meghana                    Need help! As I see it is available I don’t know why it was cancelled           08:15 AM, 05th Jan                     meghana                    I need the order to be placed again and delivered since the size is available           08:16 AM, 05th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:16 AM, 05th Jan                     meghana                    Yes           08:16 AM, 05th Jan                   Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that one item has been cancelled for reasons related to quality and in order not to be disturbed by the product, it has been cancelled           08:19 AM, 05th Jan                     meghana                    So then the entire product needs to taken off the website right? It is kind of misleading.. can you plz help arrange for another piece not related to quality issue ?           08:19 AM, 05th Jan                   Yahya                   as we can see has returned the amount of the item to your apply pay too           08:22 AM, 05th Jan                     meghana                    So can I place the order again for the same product?           08:22 AM, 05th Jan                     meghana                    How do I retrieve the refund? From Apple Pay since I paid it by credit card           08:22 AM, 05th Jan                     meghana                    I checked my credit there is no amt refunded there           08:25 AM, 05th Jan                   Yahya                   as we can see the refund has been initiated into your apply pay and it will be a bear           08:27 AM, 05th Jan                   Yahya                   within 4-7 days on your apply pay           08:27 AM, 05th Jan                     meghana                    Can you transfer it to my credit? Like mentioned in the msg           08:27 AM, 05th Jan                     meghana                    Can I place the order again? For the same item           08:28 AM, 05th Jan                   Yahya                   as we can see that you have paid by using your wallet apply pay           08:28 AM, 05th Jan                   Yahya                   yes you can place a new order for the item           08:28 AM, 05th Jan                   Yahya                   do you have any other query ???           08:28 AM, 05th Jan                     meghana                    Ok           08:28 AM, 05th Jan                     meghana                    If the amt isn’t refunded will reach out to you all again           08:29 AM, 05th Jan                   Yahya                   yes you can contact us           08:29 AM, 05th Jan                     meghana                    Ok thank you           08:29 AM, 05th Jan                   Yahya                   have a great day           08:29 AM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1957068