Subject: Ticket Assigned - Conversation with sara
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 06:38:51 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525841246            10:22 AM, 04th Jan                     sara                    Um but my issue is not exactly to refund they forgot an item           10:22 AM, 04th Jan                   Yahya                   Hi Sara, Thank you for contacting us.my name is Yahya, How may I help you?           10:23 AM, 04th Jan                     sara                    Yes hi there           10:23 AM, 04th Jan                     sara                    Um they forgot an item I ordered four things they gave me three           10:23 AM, 04th Jan                     sara                    And it arrived yesterday night           10:23 AM, 04th Jan                     sara                    Hello           10:25 AM, 04th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           10:27 AM, 04th Jan                     sara                    Oh the order number is           10:27 AM, 04th Jan                     sara                    9625646399           10:28 AM, 04th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:30 AM, 04th Jan                     sara                    Sure           10:30 AM, 04th Jan                   Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that one item has been canceled for reasons related to quality and in order not to be disturbed by the product, it has been canceled           10:31 AM, 04th Jan                     sara                    Oh so it was canceled           10:32 AM, 04th Jan                     sara                    So it means I cannot order it           10:32 AM, 04th Jan                     sara                    or receiving the remaining of order           10:32 AM, 04th Jan                     sara                    Was it in the receipt           10:34 AM, 04th Jan                     sara                    or did I only pay for the three products           10:34 AM, 04th Jan                   Yahya                   you gonna pay for 3 items only           10:36 AM, 04th Jan                     sara                    Oh ok thank you           10:36 AM, 04th Jan                   Yahya                   have a great day           10:38 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953378