Subject: Ticket Assigned - Conversation with abdeljalil berdoudi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 06:24:18 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdeljalil berdoudi abdeljalil berdoudi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  abdeljalil berdoudi Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504121424 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Abdeljalil,  Thank you for contacting us. my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hey Yahaya Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:15 AM, 04th Jan                     abdeljalil berdoudi                    Ok           10:15 AM, 04th Jan                   Yahya                   Hi  Abdeljalil, Thank you for contacting us .my name is Yahya, How may I help you?           10:15 AM, 04th Jan                     abdeljalil berdoudi                    I would like to change a phliplop from 43 to 44 ,           10:16 AM, 04th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           10:16 AM, 04th Jan                     abdeljalil berdoudi                    I recovered it yesterday           10:16 AM, 04th Jan                     abdeljalil berdoudi                    One second           10:17 AM, 04th Jan                     abdeljalil berdoudi                    order number 9625914903           10:18 AM, 04th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:18 AM, 04th Jan                     abdeljalil berdoudi                    Ok           10:19 AM, 04th Jan                   Yahya                   We would like to inform you that you can exchange or return the item to the nearest store of shoemart           10:19 AM, 04th Jan                     abdeljalil berdoudi                    What I have to bring with me to the store ?           10:21 AM, 04th Jan                   Yahya                   order number and your ID           10:22 AM, 04th Jan                     abdeljalil berdoudi                    Thank u           10:22 AM, 04th Jan                   Yahya                   HAVE A GREAT DAY           10:24 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953341