Subject: Ticket Assigned - Conversation with divya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 06:15:09 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divya divya                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  divya Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Divya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refu
 nd will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:00 AM, 04th Jan                     divya                    OK           10:00 AM, 04th Jan                     divya                    4517823946.           10:00 AM, 04th Jan                     divya                    ORDER REFUND??           10:00 AM, 04th Jan                     divya                    MOT YET RECEIVED ITS 45 DAYS NOW           10:00 AM, 04th Jan                     divya                    HI           10:03 AM, 04th Jan                   Yahya                   Hi Divya, Tha
 nk you for contacting us .my name is Yahya, How may I help you?           10:04 AM, 04th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:04 AM, 04th Jan                     divya                    LOOK ITS BEEN A MONTH M CONTACTING           10:05 AM, 04th Jan                     divya                    ND U PEOPLE ARE JUST SAYING           10:05 AM, 04th Jan                     divya                    RETRIEVING INFO           10:05 AM, 04th Jan                     divya                    I NEED MY REFUND..           10:05 AM, 04th Jan                     divya                    ASAP           10:05 AM, 04th Jan                   Yahya                   kindly just a minute           10:06 AM, 04th Jan                   Yahya                   We would like to inform you that the value of order No. (4517823946) was returned to the bank on the date  11/30/20 7:13AD  Thanks for your cooperation
  and we appreciate your understanding with us.           10:08 AM, 04th Jan                     divya                    LOOK           10:08 AM, 04th Jan                     divya                    M TELLING THIS SINCE A MONTH           10:08 AM, 04th Jan                     divya                    HAVE NOT RECEIVED           10:08 AM, 04th Jan                     divya                    ALSO MY BANK STATEMENT           10:08 AM, 04th Jan                     divya                    WAS SHARED           10:08 AM, 04th Jan                     divya                    TWO DAYS BACK           10:08 AM, 04th Jan                     divya                    ND IT WAS SAID U WILLL SEND AN EMAIL ND A CALL BACK           10:09 AM, 04th Jan                     divya                    RESOLVING THE ISSUE           10:09 AM, 04th Jan                     divya                    BUT NOTHING YET RECEIVED           10:09 AM, 04th Jan                   Yahya                   We would like to
  inform you that we will contact the concern team to do the needful as soon as possible           10:09 AM, 04th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           10:10 AM, 04th Jan                     divya                    SAME WAS SAID           10:10 AM, 04th Jan                     divya                    TWO DAYWS BACK           10:10 AM, 04th Jan                     divya                    I LL COMPLAINT           10:10 AM, 04th Jan                     divya                    REGARDING THIS           10:10 AM, 04th Jan                     divya                    THE SUPPORT TEAM           10:10 AM, 04th Jan                     divya                    PATHETIC SERVICE           10:10 AM, 04th Jan                     divya                    WHEN WILL U REVERT?           10:11 AM, 04th Jan                     divya                    I NEED A CALL BACK FROM UR
  TEAM           10:11 AM, 04th Jan                     divya                    NOT ONLINE SUPPORT           10:11 AM, 04th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           10:14 AM, 04th Jan                     divya                    OK           10:14 AM, 04th Jan                   Yahya                   have a great day           10:14 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953322