Subject: Ticket Assigned - Conversation with sanjeev kumar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 05:59:39 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sanjeev kumar sanjeev kumar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sanjeev kumar Bot:  Hi Sanjeev Kumar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558690355            09:46 AM, 04th Jan                     sanjeev kumar                    Yes please           09:46 AM, 04th Jan                   Yahya                   Hi Sanjeev, Thank you for contacting us .my name is Yahya, How may I help you?           09:47 AM, 04th Jan                     sanjeev kumar                    Hi           09:47 AM, 04th Jan                   Yahya                   How may I help you?           09:48 AM, 04th Jan                     sanjeev kumar                    I have order one kitchen set for my cute daughter but it is not same, as i place order           09:48 AM, 04th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           09:49 AM, 04th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           09:49 AM, 04th Jan                     sanjeev kumar                    Order number 9625981660           09:50 AM, 04th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:50 AM, 04th Jan                     sanjeev kumar                    Yes please           09:51 AM, 04th Jan                     sanjeev kumar                             09:53 AM, 04th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           09:53 AM, 04th Jan                     sanjeev kumar                    This was the order           09:53 AM, 04th Jan                     sanjeev kumar                             09:53 AM, 04th Jan                     sanjeev kumar                    I got this           09:53 AM, 04th Jan                   Yahya                   We would like to inform you that we will apply for return request for the item to make the courier team to collect it from you           09:53 AM, 04th Jan                     sanjeev kumar                    Please arrange           09:54 AM, 04th Jan                     sanjeev kumar                    Till it will be possible, as you know kids           09:54 AM, 04th Jan                     sanjeev kumar                    They are not ready to understand           09:55 AM, 04th Jan                     sanjeev kumar                    How the correct one will come ....?           09:55 AM, 04th Jan                   Yahya                   We would like to inform you that the amount of the item will retun to your account then you can place new order for that item           09:57 AM, 04th Jan                   Yahya                   do you have any other query ???           09:57 AM, 04th Jan                   Yahya                   have a great day           09:59 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953276