Subject: Ticket Assigned - Conversation with muath khalid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 05:52:31 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muath khalid muath khalid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  muath khalid Bot:  Hi Muath Khalid ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260858797 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Custome
 r:  +966560221810            09:44 AM, 04th Jan                     muath khalid                    Ok           09:44 AM, 04th Jan                   Yahya                   Hi Muath, Thank you for contacting us.my name is Yahya, How may I help you?           09:44 AM, 04th Jan                   Yahya                   Are you still with us???           09:46 AM, 04th Jan                     muath khalid                    Yes           09:46 AM, 04th Jan                     muath khalid                    I want to talk about my order time           09:46 AM, 04th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           09:47 AM, 04th Jan                     muath khalid                    6260858797           09:48 AM, 04th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:49 AM, 04th Jan                   Yahya                  
  We would like to inform you that as we can see that your order will be deliver to you within 2-3 days           09:50 AM, 04th Jan                     muath khalid                    Ok but please i want my order tomorrow as maximum duration           09:50 AM, 04th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           09:50 AM, 04th Jan                     muath khalid                    Ok           09:51 AM, 04th Jan                   Yahya                   have a great day           09:52 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953253