Subject: Ticket Assigned - Conversation with oluseun
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 05:45:39 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with oluseun oluseun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  oluseun Bot:  Hi Oluseun ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971544620824            09:33 AM, 04th Jan                   Yahya                   Hi Oluseun, Thank you for contacting us .my name is Yahya, How may I help you?           09:34 AM, 04th Jan                     oluseun                    Hello Yahya i bought some items online and would like to exchange a few           09:34 AM, 04th Jan                     oluseun                    i want to know the nearest but biggest Max store near me           09:35 AM, 04th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           09:35 AM, 04th Jan                     oluseun                    im on bluewater island neare Jemeriah beach residence           09:35 AM, 04th Jan                   Yahya                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store   · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:36 AM, 04th Jan                   Yahya                   We would like to inform you that kindly check on the map the nearest sotre of max to you           09:37 AM, 04th Jan                     oluseun                    9626151619           09:37 AM, 04th Jan                   Yahya                   We would like to inform you that kindly check on the map the nearest sotre of max to you           09:38 AM, 04th Jan                     oluseun                    i have been to the one at Emirates mall but i need your biggest store           09:39 AM, 04th Jan                   Yahya                   do you have any other query ???           09:39 AM, 04th Jan                     oluseun                    that have merternity line           09:39 AM, 04th Jan                     oluseun                    yes           09:39 AM, 04th Jan                     oluseun                    i.said i need the biggest store around me with a Mama line           09:39 AM, 04th Jan                   Yahya                   We would like to inform you that you can return it in any store of max           09:39 AM, 04th Jan                     oluseun                    i know but i need to buy more items on the mama range ine           09:40 AM, 04th Jan                     oluseun                    can you tell me the largerst store           09:40 AM, 04th Jan                     oluseun                    the one a Emirate mall said i need to visist another store           09:41 AM, 04th Jan                     oluseun                    can you help           09:42 AM, 04th Jan                     oluseun                    City center or Oasis mall           09:42 AM, 04th Jan                   Yahya                   City center           09:43 AM, 04th Jan                   Yahya                   do you have any other query ???           09:44 AM, 04th Jan                   Yahya                   have a great day           09:45 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953236