Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 04:25:47 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take l
 onger for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097455877276            08:13 AM, 04th Jan                   Yahya                   Hi, Thank you for contacting us. my name is Yahya, How may I help you?           08:14 AM, 04th Jan                     hello                    Hello           08:14 AM, 04th Jan                     hello                    I want to ask you some questions           08:14 AM, 04th Jan                     hello                    I bought some shoes but l want to return them           08:15 AM, 04th Jan                   Yahya                   sure ,we are all ears           08:15 AM, 0
 4th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           08:15 AM, 04th Jan                     hello                    Can l return them by myself to one of your shop           08:15 AM, 04th Jan                     hello                    My name is Ayla           08:16 AM, 04th Jan                   Yahya                   yes you can return them to the nearest store           08:16 AM, 04th Jan                     hello                    And is there any way to get my money back l dont want to geg credit to my account           08:16 AM, 04th Jan                     hello                    Also l didnt receive any invoice just by mail is it a problem           08:17 AM, 04th Jan                     hello                    If l go to a shop to return           08:17 AM, 04th Jan                   Yahya                   could you please inform us what was the method of payment           08:18 AM, 04th 
 Jan                     hello                    Cash           08:18 AM, 04th Jan                   Yahya                   cash on delivery           08:19 AM, 04th Jan                   Yahya                   ??           08:19 AM, 04th Jan                     hello                    Yes           08:19 AM, 04th Jan                   Yahya                   then you will get your refund to your credit           08:20 AM, 04th Jan                     hello                    If l go to shop is it same again?           08:20 AM, 04th Jan                     hello                    Why l cant get back money back?           08:21 AM, 04th Jan                   Yahya                   We would like to inform you that you will get your refund but this is the policy of the company for refund its depend on the method of payment           08:23 AM, 04th Jan                   Yahya                   do you have any other query ???           08:23 AM, 04th Jan                     hello  
                   No thanks           08:24 AM, 04th Jan                   Yahya                   have a great day           08:25 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953122