Subject: Ticket Assigned - Conversation with السلام عليكم
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 08:15:01 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم السلام عليكم                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097332006668 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Rehan. How may I help you? Customer:  السلام عليكم Customer:  You are speak Arabic or only English? Agent:  I can speak English. Agent:  We are not getting a response from you. Are we still connected? Customer:  I buy set of baby cloths but I received without sleeping Customer:  What can i do to take it? Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  It 4 piece in set but I received only 3 Agent:  Thank you for your patience. Customer:  IMAGE Customer:  Without sleep suit Agent:  We would like to inform you that as we can see you've already raised a return request on Nov 20, 2020. Agent:  However, the return request has cancelled, so please inform us so we will raise a return request for your item. Customer:  What are the steps to get that Customer:  I want  to centerpoint city center branch they say I can take it only online Agent:  We will again raise a return request and escalated our team to collect your return item. Customer:  You can give me only this  missing piece Agent:  We are not getting a response from you. Are we still connected? Customer:  Sleep suit?? Agent:  Please be assured once the order has placed so it is not possible us to deliver the missing parts. Agent:  We are not getting a response from you. Are we still connected? Customer:  Yes Agent:  Is there anything else i can help you with? Customer:  Can I take it from any branch?  In Bahrain Customer:  Or only online Customer:  I will visit neariest branch for me and I will take the missing part ... or tell me which branch i can go to? Agent:  Please be assured, the item can be return and refund only. Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  no there is missing part not for return   we paid for whole suit (consist 4 parts) Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  0097334057886 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  32006668 Bot:   حالة الطلب الخاص بك :     يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes            12:02 PM, 03rd Jan                     السلام عليكم                    السلام عليكم           12:03 PM, 03rd Jan                   Yahya                   مرحبا معك يحيى ...... يسعدني مساعدتك           12:05 PM, 03rd Jan                     السلام عليكم                    لو سمحتو           12:05 PM, 03rd Jan                     السلام عليكم                    احنا عملنا استرجاع منتج           12:06 PM, 03rd Jan                     السلام عليكم                    واجت شركه الشحن واخدته ووصلته لسنتر بوينت           12:06 PM, 03rd Jan                     السلام عليكم                    من فترة طويله لكن المبلغ الى الان لم يسترجع من قبلكم           12:06 PM, 03rd Jan                     السلام عليكم                    لماذا هذا التاخير           12:06 PM, 03rd Jan                   Yahya                   تقبل كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير.           12:06 PM, 03rd Jan                   Yahya                   يرجى تزويدنا برقم الطلب حتى نتمكن من مساعدتك على اكمل وجه           12:06 PM, 03rd Jan                     السلام عليكم                    لحظه           12:07 PM, 03rd Jan                     السلام عليكم                             12:07 PM, 03rd Jan                   Yahya                   يرجى منحنا بعض الوقت حتى نتمكن من  التحقق من ذلك           12:08 PM, 03rd Jan                   Yahya                   يرجى تزويدنا برقم التتبع لطلب الارجاع الذي قمت من خلاله ارجاع المنتج           12:09 PM, 03rd Jan                     السلام عليكم                    7423351529           12:11 PM, 03rd Jan                   Yahya                   رقم التتبع لطلب الارجاع وليس رقم الطلب           12:12 PM, 03rd Jan                     السلام عليكم                    اوك           12:12 PM, 03rd Jan                   Yahya                   هل ما زلت معنا           12:14 PM, 03rd Jan                   Yahya                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            12:14 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950044