Subject: Ticket Assigned - Conversation with moatez
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 08:14:36 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moatez moatez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moatez Bot:  Hi Moatez ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259327355 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533013101            12:05 PM, 03rd Jan                   Yahya         
           Hi Moatez, Thank you for contacting us .my name is Yahya, How may I help you?           12:06 PM, 03rd Jan                     moatez                    I have delivery for my order           12:06 PM, 03rd Jan                     moatez                    But i think the phone was wrong that why it return back           12:06 PM, 03rd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           12:08 PM, 03rd Jan                     moatez                    6259327355           12:08 PM, 03rd Jan                     moatez                    Here is my order number           12:09 PM, 03rd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:10 PM, 03rd Jan                     moatez                    Ok           12:10 PM, 03rd Jan                   Yahya                   We would like to inform you that after verifying the
  matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response, and the shipping team tried to repeat the process again and did not succeed either.           12:11 PM, 03rd Jan                   Yahya                   Are you still with us???           12:14 PM, 03rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:14 PM, 03rd Jan                     moatez                    Yes           12:14 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950038