Subject: Ticket Assigned - Conversation with taha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 07:51:24 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taha taha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  taha Bot:  Hi Taha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer 
 may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05080124008            11:32 AM, 03rd Jan                   Yahya                   Hi Taha, Thank you for contacting us. my name is Yahya, How may I help you?           11:33 AM, 03rd Jan                     taha                    Order #6245975554 REFUND           11:33 AM, 03rd Jan                     taha                    my flight is on 5th of Janua
 ry...i will travel to my country           11:34 AM, 03rd Jan                     taha                    i don't have time now           11:34 AM, 03rd Jan                     taha                    please for God sake return my payment           11:34 AM, 03rd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:35 AM, 03rd Jan                   Yahya                   We would like to inform you that the value of order No. (6245975554) was returned to the bank by the date 11/28/20 11:59 AM AD. Thank you for your cooperation and we appreciate your understanding with us.           11:38 AM, 03rd Jan                     taha                    please connect me with your floor supervisor aproov           11:39 AM, 03rd Jan                     taha                    you don't know anything           11:39 AM, 03rd Jan                     taha                    don't waste my time and money           1
 1:39 AM, 03rd Jan                     taha                    i haven't received the refund because of your vendor mistake and they said i will receive it manually but now 12 more days gone and i haven't received it in my account           11:42 AM, 03rd Jan                     taha                    i will travel to my country on 5th after 1 day           11:44 AM, 03rd Jan                     taha                    my bank say me now that your bank rejected my refund request           11:45 AM, 03rd Jan                     taha                    what you people are doing i don't understand           11:45 AM, 03rd Jan                     taha                    give me my money back or else i will go to police and will make complaint against all of you           11:46 AM, 03rd Jan                   Yahya                   We would like to inform you that as we can see that you have contacted us on 31.12 and 1.2 are holidays so we already escalate your case to the concern team k
 indly provide us sometime to do the needful           11:48 AM, 03rd Jan                   Yahya                   do you have any other query ???           11:51 AM, 03rd Jan                   Yahya                   Are you still with us???           11:51 AM, 03rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:51 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949944