Subject: Ticket Assigned - Conversation with michael marin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 07:27:47 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michael marin michael marin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  michael marin Bot:  Hi Michael Marin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  625722982 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6259722982 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter
  your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500516845 Bot:  Please wait while we transfer you to an agent Agent:  Hi Michael, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  how long i will wait to pick up my order Customer:  hello Agent:  Please accept our apologise for inconvenience caused. Agent:  Could you please share your order id so that I can assist you further. Customer:  why Agent:  Are you still with us??? Customer:  yes i am Customer:  but how long i wait ? Customer:  ? Customer:  hello? Agent:  it will take from 3-5 days Customer:  from this day? Customer:  again ? Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  have a great day Customer:  how can i cancel the items Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver 
 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Michael Marin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259722982 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:20 AM, 03rd Jan                   Yahya                   Hi Michael again , Thank you for contacting us.my name is Yahya, How may I help you?           11:21 AM, 03rd Jan                     michael marin                    how can i cancel my order           11:21 A
 M, 03rd Jan                   Yahya                   We would like to inform you that you can not cancel the order after shipping but you can inform the courier team that you do not want the order then they will cancel it           11:23 AM, 03rd Jan                     michael marin                    okay because i waited you know           11:23 AM, 03rd Jan                   Yahya                   do you have any other query ???           11:25 AM, 03rd Jan                     michael marin                    just cancel it .. because yout not reliable agent that i talk .. you attitude like that to the client!           11:25 AM, 03rd Jan                     michael marin                    no other query thanks to you okay           11:25 AM, 03rd Jan                     michael marin                    /startOver           11:26 AM, 03rd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           11:27 AM, 03rd Jan           
         Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949857