Subject: Ticket Assigned - Conversation with anas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 06:51:42 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anas anas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anas Bot:  Hi Anas ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259746571 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504422174            10:38 AM, 03rd Jan                 
   Yahya                   Hi Anas, Thank you for contacting us.my name is Yahya, How may I help you?           10:42 AM, 03rd Jan                     anas                    I need to check my order status           10:43 AM, 03rd Jan                     anas                    I have got to emails one is confirmation to my order           10:43 AM, 03rd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           10:44 AM, 03rd Jan                     anas                    And the other one is saying that my order was not processed           10:44 AM, 03rd Jan                     anas                    6259746571           10:45 AM, 03rd Jan                     anas                    This is my order number           10:45 AM, 03rd Jan                   Yahya                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Ple
 ase note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:46 AM, 03rd Jan                     anas                    But the amount was deducted from my account           10:47 AM, 03rd Jan                     anas                    !!!           10:47 AM, 03rd Jan                   Yahya                   We would like to inform you that the payment process has been field so the order not placed successfully           10:50 AM, 03rd Jan                     anas                    Ok           10:51 AM, 03rd Jan                     anas                    Thanks           10:51 AM, 03rd Jan                   Yahya                   have a great day           10:51 AM, 03rd Jan                                          
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