Subject: Ticket Assigned - Conversation with sivaramakrishnan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 06:18:13 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sivaramakrishnan sivaramakrishnan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sivaramakrishnan Bot:  Hi Sivaramakrishnan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562918235            10:01 AM, 03rd Jan                   Yahya                   Hi Sivaramakrishnan, Thank you for contacting us.my name is Yahya, How may I help you?           10:03 AM, 03rd Jan                     sivaramakrishnan                    Hi Yahya ... I have ordered some items in Max           10:03 AM, 03rd Jan                     sivaramakrishnan                    Out of which 2 items are not fitting to my daughter           10:03 AM, 03rd Jan                     sivaramakrishnan                    I would like to return those two items           10:03 AM, 03rd Jan                     sivaramakrishnan                    I tired for online options           10:04 AM, 03rd Jan                     sivaramakrishnan                    But nothing worked           10:04 AM, 03rd Jan                     sivaramakrishnan                    Can you help for the returning process           10:04 AM, 03rd Jan                     sivaramakrishnan                    Hello           10:06 AM, 03rd Jan                     sivaramakrishnan                    Are you there ?           10:06 AM, 03rd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           10:08 AM, 03rd Jan                     sivaramakrishnan                    Ok           10:09 AM, 03rd Jan                     sivaramakrishnan                    9625511052           10:11 AM, 03rd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:11 AM, 03rd Jan                     sivaramakrishnan                    Ok           10:11 AM, 03rd Jan                   Yahya                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:12 AM, 03rd Jan                     sivaramakrishnan                    I tired doing it online through Max App           10:13 AM, 03rd Jan                     sivaramakrishnan                    But there is no option for “return”           10:13 AM, 03rd Jan                     sivaramakrishnan                    I went to My Account .... order.... then selected my order but there was no option as “return”           10:14 AM, 03rd Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           10:14 AM, 03rd Jan                     sivaramakrishnan                    Later it should not be said like there was a delay from my end           10:14 AM, 03rd Jan                     sivaramakrishnan                    And so the items can’t be returned           10:14 AM, 03rd Jan                     sivaramakrishnan                    Can I go to the nearest Max shop and return it directly ?           10:15 AM, 03rd Jan                   Yahya                   We would like to inform you that there is technical error and the team are going to fix it kindly try after 6hrs           10:15 AM, 03rd Jan                   Yahya                   do you have any other query ???           10:16 AM, 03rd Jan                   Yahya                   have a great day           10:18 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949630