Subject: Ticket Assigned - Conversation with hassan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 06:08:43 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hassan hassan                    Bot:  Hi again! Bot:  Please enter your name Customer:  hassan Bot:  Hi Hassan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6248242113 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hassan, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Poor service from saudi post extremey disatisfied... not received my order yet which i made 10 days ago.. kindly check and update Agent:  We would like to inform you that your case for late delivery has already been escalated to the courier team. However, we are again forwarding your case for the late delivery. Customer:  On system they have done multiple efforts to deliver my consignment but on ground no one contacted and tried to deliver the items...  previously with my last consignment same issue very poor response .. Customer:  Saudi post individuals dont come  to deliver items and call from far off locations to collect the items instead of home delivery.. Agent:  We request you to please confirm us your registered mobile number. Agent:  I'm not getting a response from you. Are we still connected? Agent:  We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases. Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hassan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6248242113 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hassan, Thank you for contacting us again. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  As we can check, your request for the late delivery had already been escalated to the courier team. Customer:  U need my mob number as asking previously.. just read your message Agent:  Yes Customer:  0580727520 Agent:  It would be very helpfull for us in order to arrange delivery on priority. Agent:  Thank you for confirming me.  Customer:  Thanks Agent:  We request you to please confirm us your complete shipping address to. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hassan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259867179 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:02 AM, 03rd Jan                   Yahya                   Hi Hassan, Thank you for contacting us.my name is Yahya, How may I help you?           10:03 AM, 03rd Jan                     hassan                    Order update for click n collect...6259867179           10:03 AM, 03rd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:04 AM, 03rd Jan                     hassan                    Ok waiting... thanks           10:05 AM, 03rd Jan                   Yahya                   We would like to inform you that as we can see that your order has been shipped and its with the courier team ,the team of the store will contact you when the order deliver to the store           10:07 AM, 03rd Jan                   Yahya                   Are you still with us???           10:08 AM, 03rd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:08 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949611