Subject: Ticket Assigned - Conversation with kripa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 04:31:29 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kripa kripa                    Bot:  Hi again! Bot:  Please enter your name Customer:  kripa Bot:  Hi Kripa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:23 AM, 03rd Jan                   Yahya                   Hi kripa , Thank you for contacting us. my name is Yahya, How may I help you?           08:24 AM, 03rd Jan                     kripa                    I have two return request..yesterday its already collected.. but its not showing in the system.           08:25 AM, 03rd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           08:25 AM, 03rd Jan                     kripa                    9625255691           08:27 AM, 03rd Jan                     kripa                    9624741284           08:27 AM, 03rd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:28 AM, 03rd Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           08:30 AM, 03rd Jan                     kripa                    Ok           08:30 AM, 03rd Jan                   Yahya                   have a great day           08:31 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949454