Subject: Ticket Assigned - Conversation with shajiantony
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 10:03:36 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shajiantony shajiantony                    Bot:  Hi again! Bot:  Please enter your name Customer:  shajiantony Bot:  Hi Shajiantony ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259517104 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550054926            01:39 PM, 02nd Jan                     shajiantony                    Ok I am waiting           01:39 PM, 02nd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           01:41 PM, 02nd Jan                     shajiantony                    My name is Shaji Antony           01:42 PM, 02nd Jan                   Yahya                   How may I help you?           01:43 PM, 02nd Jan                     shajiantony                    6259517104This is my order number can you check where is the order           01:43 PM, 02nd Jan                     shajiantony                    Dear When I will get my order           01:44 PM, 02nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:44 PM, 02nd Jan                     shajiantony                    Ok I am waiting           01:45 PM, 02nd Jan                   Yahya                   Your order ID 6259517104 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.           01:45 PM, 02nd Jan                     shajiantony                    I am in Saudi Arabia           01:46 PM, 02nd Jan                     shajiantony                    When you will delivery           01:46 PM, 02nd Jan                     shajiantony                    I have Saudi Arabia I’d           01:47 PM, 02nd Jan                     shajiantony                    Hello           01:48 PM, 02nd Jan                   Yahya                   yes you can go the collect it now by your id           01:49 PM, 02nd Jan                   Yahya                   do you have any other query ???           01:49 PM, 02nd Jan                     shajiantony                    Which date I           01:49 PM, 02nd Jan                     shajiantony                    Where I will go to collect dear           01:49 PM, 02nd Jan                     shajiantony                    Hello           01:51 PM, 02nd Jan                   Yahya                   from the same store which you placed it on the time of placing order           01:52 PM, 02nd Jan                   Yahya                   you can collect it today           01:53 PM, 02nd Jan                     shajiantony                    Can you deliver my add           01:53 PM, 02nd Jan                     shajiantony                    I don’t know that store           01:54 PM, 02nd Jan                     shajiantony                    Kindly deliver my address           01:54 PM, 02nd Jan                   Yahya                   We would like to inform you that we are really sorry we can not change the method of delivery           01:57 PM, 02nd Jan                     shajiantony                    Dear please help me           01:57 PM, 02nd Jan                   Yahya                   We would like to inform you that its not in our hand but you can collect it from the store during 10 days           01:59 PM, 02nd Jan                     shajiantony                    Can you refund my money           02:00 PM, 02nd Jan                     shajiantony                    Can I get any Centre point           02:01 PM, 02nd Jan                   Yahya                   you can inform the team of the store that to cancel the order and they will return the order to us then refund the money to you           02:02 PM, 02nd Jan                   Yahya                   have a great day           02:03 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946774