Subject: Ticket Assigned - Conversation with wheelrose yanson
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 09:48:22 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wheelrose yanson wheelrose yanson                    Bot:  Hi again! Bot:  Please enter your name Customer:  wheelrose yanson Bot:  Hi Wheelrose Yanson ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8224892303 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I was concerned about my order because maybe I'm out for 2weeks can you please inform the delivery to be deliver today please Agent:  Hi Wheelrose, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wheelrose Yanson ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8224892303 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I did not received any reply to my concern Agent:  Hi Wheelrose, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  We would like to inform you that Standard Shipping orders usually takes 2 - 4 business days for the delivery.   Agent:  Our courier partner will contact you on +96594714332 to arrange a time for delivery soon. Customer:  Yes I knew but my concern is I'm out for 2 weeks may you can inform the courier to be deliver today Customer:  Maybe Agent:  Please be assured that we will try our best to deliver the order at the soonest. However, it may not be possible for us to deliver your today itself as it hasn't been shipped from our warehouse. Agent:  For your reference, somebody else can also receive the order on your behalf, they just have to show order confirmation email and their personal id. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wheelrose Yanson ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  94714332 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8224892303 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?   Customer:  I order the items in 27 Dec this was the 1st time that it takes to long I usually order maybe yesterday then after tommorow it will be dilivered my main concern is I will be not here for 2weeks tommorow and their is no one else here can you pls make something for it Agent:  Could you please share your order number so that I can assist you further? Customer:  8224892303 Customer:  It is 4 party for new year how cud u used that Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Okay Agent:  your order is expected to be delivered within 1-2 days Customer:  So it's the 4th day now Agent:  is there anything else we can help you with? Customer:  Can you not I forn them to deliver today Agent:  we will do our best to get delivered as soon as possible Customer:  How can I used it tommorow night and I'm not here for 2weeks Customer:  Yes pls their is no one here to receive Agent:  if you did not receive your order within 1-2 days kindly contact us Agent:  is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wheelrose Yanson ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8224892303 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:40 PM, 02nd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           01:42 PM, 02nd Jan                   Yahya                   Are you still with us???           01:42 PM, 02nd Jan                     wheelrose yanson                    Can u please deliver my order on Monday morning because I'm still in wafra nobody is in the house just inform your courier           01:42 PM, 02nd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:44 PM, 02nd Jan                     wheelrose yanson                    I'll be home at Sunday night if they can deliver at 8pm Sunday okay but if not Monday morning           01:44 PM, 02nd Jan                   Yahya                   We would like to inform you that kindly inform the courier team of your suitable time for delivery           01:46 PM, 02nd Jan                   Yahya                   have a great day           01:48 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946702