Subject: Ticket Assigned - Conversation with mahnoor
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 09:39:47 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahnoor mahnoor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahnoor Bot:  Hi Mahnoor ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563218198 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Mahnoor, Thank you for contacting us. My name is Nikhil. How may I help you with the returns? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahnoor ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:29 PM, 02nd Jan                     mahnoor                    Ok           01:29 PM, 02nd Jan                   Yahya                   Hi Mahnoor, Thank you for contacting us.my name is Yahya, How may I help you?           01:29 PM, 02nd Jan                     mahnoor                    I placed an return request can i know the status for the return           01:30 PM, 02nd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:30 PM, 02nd Jan                     mahnoor                             01:31 PM, 02nd Jan                     mahnoor                    I have sent the picture           01:31 PM, 02nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:33 PM, 02nd Jan                     mahnoor                    Ok           01:33 PM, 02nd Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible as we can see that the items return to us yesterday           01:35 PM, 02nd Jan                   Yahya                   do you have any other query ???           01:36 PM, 02nd Jan                     mahnoor                    Yes and i want to know the status for the following order as well 9625515902           01:37 PM, 02nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:37 PM, 02nd Jan                     mahnoor                    Sure           01:37 PM, 02nd Jan                   Yahya                   We would like to inform you that as we can see that the order has been shipped and its on the way to you           01:38 PM, 02nd Jan                     mahnoor                    Ok           01:39 PM, 02nd Jan                     mahnoor                    Thank you           01:39 PM, 02nd Jan                   Yahya                   have a great year           01:39 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946665