Subject: Ticket Assigned - Conversation with maleeha paracha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 09:27:51 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maleeha paracha maleeha paracha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maleeha paracha Bot:  Hi Maleeha Paracha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502814931            01:17 PM, 02nd Jan                   Yahya                   Hi Maleeha, Thank you for contacting us.my name is Yahya, How may I help you?           01:20 PM, 02nd Jan                     maleeha paracha                    Hi Yahya, I was recently delivered the wrong item when I ordered online (order number 9625472865). I ordered the Bra Extender with 2 Hooks - Set of 4 but received the Assorted Bra Extender with Hook and Eye Closure - Set of 3. I would like to exchange (if possible) this with the correct item or do a return, but wanted to check if the correct item is even in stock so there’s not a repeat of this if I order again. Could you please also confirm that the 10dhs shipping would be refunded? Thanks           01:20 PM, 02nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:22 PM, 02nd Jan                     maleeha paracha                    Sure           01:22 PM, 02nd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           01:24 PM, 02nd Jan                   Yahya                   We would like to inform you that we will create a return request for the wrong item to make the courier team contact you to collect the item           01:25 PM, 02nd Jan                     maleeha paracha                    Okay           01:25 PM, 02nd Jan                   Yahya                   do you have any other query ???           01:26 PM, 02nd Jan                   Yahya                   have a great day           01:27 PM, 02nd Jan                     maleeha paracha                    Can you please confirm that the shipping fee will be refunded?           01:27 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946612