Subject: Ticket Assigned - Conversation with erika balgue
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 07:41:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with erika balgue erika balgue                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  erika balgue Bot:  Hi Erika Balgue ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625267256 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9625287256 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585933027 Bot:  Please wait while we transfer you to an agent Agent:  Hi Erika, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Erika Balgue ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:31 AM, 02nd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           11:32 AM, 02nd Jan                     erika balgue                    Hi this is Erika. I want to return an item. I placed a return request and waiting for the email but unfortunately i entered a wrong email address. I would like to change it           11:33 AM, 02nd Jan                     erika balgue                    Or maybe you can help me to get a request to my email           11:33 AM, 02nd Jan                     erika balgue                    [email-masked]           11:33 AM, 02nd Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           11:36 AM, 02nd Jan                     erika balgue                    So when can i tak to them?           11:37 AM, 02nd Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           11:38 AM, 02nd Jan                   Yahya                   have a great day           11:41 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946167