Subject: Ticket Assigned - Conversation with magdy elhosiny
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 07:36:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with magdy elhosiny magdy elhosiny                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Magdy Elhosiny ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625511161 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:20 AM, 02nd Jan                   Yahya                  
  Hi Magdy, Thank you for contacting us.my name is Yahya, How may I help you?           11:21 AM, 02nd Jan                     magdy elhosiny                    Hey           11:21 AM, 02nd Jan                     magdy elhosiny                    Yahya they called me only once but i missed the call, and i recalled them again after 2 minutes if the missed call on the number they send in the message           11:23 AM, 02nd Jan                     magdy elhosiny                    They mentioned it to me it will be delivered by tomorrow           11:23 AM, 02nd Jan                     magdy elhosiny                    I called them it's mentioned it will be delivered by 2/1/2021           11:23 AM, 02nd Jan                     magdy elhosiny                    And i have a flight tomorrow           11:23 AM, 02nd Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           11:24 AM, 0
 2nd Jan                     magdy elhosiny                    They didn't repeat as they mentioned to you           11:24 AM, 02nd Jan                     magdy elhosiny                    They are not being honest           11:24 AM, 02nd Jan                     magdy elhosiny                    I can ahow you the call register if you eant           11:24 AM, 02nd Jan                     magdy elhosiny                    Want           11:24 AM, 02nd Jan                     magdy elhosiny                    Please i need them by today           11:25 AM, 02nd Jan                     magdy elhosiny                    I can't eait until tomorrow           11:25 AM, 02nd Jan                   Yahya                   Please accept our apologise for inconvenience caused.           11:26 AM, 02nd Jan                   Yahya                   we would like to inform you that we will do our best tyo make the courier team to deliver the order again           11:27 AM, 02nd Jan              
        magdy elhosiny                    Yahya           11:28 AM, 02nd Jan                     magdy elhosiny                    Please give me your email           11:28 AM, 02nd Jan                     magdy elhosiny                    I will send you thei calls register           11:28 AM, 02nd Jan                     magdy elhosiny                    And their messages including the tme           11:28 AM, 02nd Jan                     magdy elhosiny                    time           11:28 AM, 02nd Jan                   Yahya                   [email-masked]           11:32 AM, 02nd Jan                     magdy elhosiny                    ?           11:32 AM, 02nd Jan                   Yahya                   have a great day           11:36 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946147