Subject: Ticket Assigned - Conversation with renante alix
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 07:21:53 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with renante alix renante alix                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  renante alix Bot:  Hi Renante Alix ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259757791 Bot:    Your order status is : Cancelled    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531842693 Bot:  Please w
 ait while we transfer you to an agent Agent:  Hi Renante, Thank you for contacting us. How may I help you? Customer:  Why order has been canceled? Customer:  ???? Agent:  Could you please share your order number so that I can assist you further? Customer:  6259757791 Customer:  ???? Agent:  after we check the item you order is out of stock so the order has been canceled Customer:  Why it was not indicated in the item that it is out of stock? It only says that 7 items are remainig Customer:  Are you still there? Customer:  Hello????? Customer:  No response at all? Agent:  Due to the overload in the system  and the too much orders the items geting out of stock fast Agent:  please note that the app updated every 30 minute Customer:  30 minutes? I ordered that for only 5 minutes Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with y
 our chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Renante Alix ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260278889 Bot:   Your order status is : Cancelled    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Renante, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Why my order has been canceled? Customer:  Order no.
  6260278889 Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  Sorry, we would like to inform you that after verifying the order, we found out that one item has been cancelled for reasons related to quality and in order not to be disturbed by the product, it has been cancelled Customer:  Why? Customer:  Why dont you remove the item from the list so customer wont see it anymore Customer:  This is my second order and second times it was canceled Customer:  IMAGE Customer:  It says 6 is still left Customer:  Any answer? Agent:  kindly remove the app and update it again Customer:  I am not using the app. I am browsing from the internet Customer:  It means that your website is not updated Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  Really? Agent:  surely Agent:  do you have any other query ??? Agent:  have a great day Customer:  Update your website and remove the item th
 at is not available Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Renante Alix ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260278889 Bot:   Your order status is : Cancelled    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:15 AM, 02nd Jan                   Yahya                   Hi Renante again , Thank you for 
 contacting us .my name is Yahya, How may I help you?           11:16 AM, 02nd Jan                     renante alix                    Is this item available or not?           11:16 AM, 02nd Jan                     renante alix                             11:16 AM, 02nd Jan                     renante alix                    You again           11:17 AM, 02nd Jan                     renante alix                    Never mind           11:17 AM, 02nd Jan                     renante alix                    /startOver           11:17 AM, 02nd Jan                     renante alix                    /startOver           11:18 AM, 02nd Jan                   Yahya                   We would like to inform you that we will contact the concern team to update the status of the items           11:18 AM, 02nd Jan                     renante alix                    Never mind and i would like to end this chat with you           11:19 AM, 02nd Jan                   Yahya                   Please a
 ccept our apologise for inconvenience caused.           11:20 AM, 02nd Jan                   Yahya                   Happy new year           11:20 AM, 02nd Jan                   Yahya                   and have a great day           11:20 AM, 02nd Jan                     renante alix                    /startOver           11:21 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946103