Subject: Ticket Assigned - Conversation with magdy elhosiny
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 06:53:00 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with magdy elhosiny magdy elhosiny                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  magdy elhosiny Bot:  Hi Magdy Elhosiny ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625511161 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585859792            10:4
 1 AM, 02nd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           10:43 AM, 02nd Jan                     magdy elhosiny                    Hey yahya           10:43 AM, 02nd Jan                     magdy elhosiny                    My order was expected to be delivered by today           10:44 AM, 02nd Jan                     magdy elhosiny                    As mentioned in the receivd message           10:44 AM, 02nd Jan                     magdy elhosiny                    Aramex called me that it will be delivered by tomorrow           10:45 AM, 02nd Jan                     magdy elhosiny                    And i have a flifht at 12 pm           10:45 AM, 02nd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           10:45 AM, 02nd Jan                     magdy elhosiny                    Can you please send it by today           10:45 AM, 0
 2nd Jan                     magdy elhosiny                    9625511161           10:46 AM, 02nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:47 AM, 02nd Jan                     magdy elhosiny                    Okay           10:47 AM, 02nd Jan                   Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response, and the shipping team tried to repeat the process again and it did not succeed, also please check the contact number           10:50 AM, 02nd Jan                   Yahya                   Are you still with us???           10:52 AM, 02nd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.        
    10:52 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946027