Subject: Ticket Assigned - Conversation with qirat
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 06:06:01 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with qirat qirat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  qirat Bot:  Hi Qirat ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503898869 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  So I ordered a bag and didn't like it so I asked to return it through the centerpoint app it has been almost a week still no one has come to take it back Customer:  Also I don't want the money back into the credit card as it takes a long time Customer:  I want to order something else but can't do that until I get the money I paid for the bag back which is 80 dhs I think Customer:  You still there? Customer:  Hello ?? Agent:  Could you please share your order number so that I can assist you further? Customer:  Okay Customer:  9623790201 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Okay Agent:  is this your mobile number 503898869? Customer:  Yes Agent:  We apologize for that delay we have created  new return request  the courier partner  will contact you  within  2-5 days for collection Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  And what about the money I don't want to receive it in my card Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Qirat ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:01 AM, 02nd Jan                     qirat                    I returned something and I wanna know when I will receive the refund           10:02 AM, 02nd Jan                   Yahya                   Hi Qirat, Thank you for contacting us.my name is Yahya, How may I help you?           10:02 AM, 02nd Jan                   Yahya                   Could you please share your order id so that I can assist you further.           10:02 AM, 02nd Jan                   Yahya                   We would like to inform you that we as we can see that the item has been deliver to us today and the concern team will process the refund soon           10:05 AM, 02nd Jan                   Yahya                   Are you still with us???           10:05 AM, 02nd Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:05 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945941