Subject: Ticket Assigned - Conversation with divya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 05:27:59 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divya divya                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  divya Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Divya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refu
 nd will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:09 AM, 02nd Jan                     divya                    4517823946.           09:09 AM, 02nd Jan                     divya                    refund still not received           09:09 AM, 02nd Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           09:12 AM, 02nd Jan                   Yahya                   Hi Divya           09:13 AM, 02nd Jan                     divya                    hi           09:13 AM, 02nd Jan        
              divya                    efund           09:13 AM, 02nd Jan                     divya                    4517823946.           09:13 AM, 02nd Jan                     divya                    refund not yet receievd           09:14 AM, 02nd Jan                     divya                    hello           09:14 AM, 02nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:15 AM, 02nd Jan                   Yahya                   We would like to inform you that the value of application number (4517823946) was returned to the bank on 11/30/20 7:13 PM AD. Thank you for your cooperation and we appreciate your understanding with us.           09:18 AM, 02nd Jan                     divya                    but no           09:18 AM, 02nd Jan                     divya                             09:18 AM, 02nd Jan                     divya                             09:18 AM, 02nd Jan             
         divya                    check our statement           09:18 AM, 02nd Jan                     divya                    its not           09:19 AM, 02nd Jan                     divya                    more than a month now           09:20 AM, 02nd Jan                     divya                    we still not recived           09:21 AM, 02nd Jan                     divya                    we had 10 riyal           09:21 AM, 02nd Jan                     divya                    and then 57.34           09:21 AM, 02nd Jan                     divya                    so total 67.34 riyals           09:21 AM, 02nd Jan                   Yahya                   We would like to inform you that we will contact the concern team to check and do the needful as soon as possible           09:21 AM, 02nd Jan                     divya                    which team           09:21 AM, 02nd Jan                     divya                    even the latest bank statements are shared with you 
           09:23 AM, 02nd Jan                     divya                    whom should we contact??           09:23 AM, 02nd Jan                   Yahya                   the fiance team           09:23 AM, 02nd Jan                     divya                    give me the complaint number           09:23 AM, 02nd Jan                     divya                    or reference for futher follow ip           09:23 AM, 02nd Jan                     divya                    ??           09:26 AM, 02nd Jan                   Yahya                   We would like to inform you that we will get back to you on email after escalating your case           09:26 AM, 02nd Jan                   Yahya                   have a great day           09:27 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945888