Subject: Ticket Assigned - Conversation with tehreem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 04:48:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tehreem tehreem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tehreem Bot:  Hi Tehreem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - 
 card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570271240            08:27 AM, 02nd Jan                     tehreem                    Hi, I ordered 1.5 month back and paid through the card. My order# was 6241634219. I had to collect the lrder from store but I never glt the message that the order is ready, Now the app saying that I have returned my order while I never returned. And I didn't e
 ven recieve a refund.           08:29 AM, 02nd Jan                   Yahya                   Hi Tehreem, Thank you for contacting us.my name is Yahya, How may I help you?           08:29 AM, 02nd Jan                     tehreem                    Hi, I ordered 1.5 month back and paid through the card. My order# was 6241634219. I had to collect the lrder from store but I never glt the message that the order is ready, Now the app saying that I have returned my order while I never returned. And I didn't even recieve a refund           08:29 AM, 02nd Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:30 AM, 02nd Jan                     tehreem                    Sure           08:30 AM, 02nd Jan                   Yahya                   We would like to inform you that as we can see that the order has been delivered to the store on 18/12/2020 and its been 10 days then it returned to the warehouse         
   08:32 AM, 02nd Jan                     tehreem                    Then what should I do now?           08:34 AM, 02nd Jan                     tehreem                    I want this order           08:34 AM, 02nd Jan                     tehreem                    And I didn't even receive a refund           08:34 AM, 02nd Jan                     tehreem                    ??           08:37 AM, 02nd Jan                   Apoorv                   We apologize for the inconvenience that has happened           08:43 AM, 02nd Jan                   Yahya                   We would like to inform you that as we can see that the amount of the order has been return to you on 12/5/20 11:53 AM (SAR45.60)           08:46 AM, 02nd Jan                   Yahya                   and also on 12/3/20 9:46 PM (SAR20.80)           08:47 AM, 02nd Jan                   Yahya                   Are you still with us???           08:47 AM, 02nd Jan                   Yahya                   have a great da
 y           08:47 AM, 02nd Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:47 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945849