Subject: Ticket Assigned - Conversation with maitha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 08:31:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maitha maitha                    Bot:  Hi again! Bot:  Please enter your name Customer:  maitha Bot:  Hi Maitha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623621769 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568897799 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Maitha, Thank you for contacting us. How may I help you? Customer:  I am waiting for my order and its late Customer:  This happens to me the first time Agent:  Could you please share your order id so that I can assist you further. Customer:  Its only need to be believed Customer:  9623621769 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that As we can see that the order on the way for delivery kindly response the courier team when they call you for collection Customer:  It will be delivered today? Customer:  Hello! Agent:  yes it will deliver tody Agent:  do you have any other query ??? Customer:  No thx Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maitha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623621769 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Yes i chat with you in the morning about my order and they told me that my order will be arriving today but no one contacted me or a massage said that its out for delivery Customer:  9623621769 Customer:  This is my order number Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response by this contact number 971552209977 Customer:  Im 056 my number Customer:  The number is different Customer:  0568897799 Customer:  This is my number Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to update the mobile number Agent:  Is there anything i can help with?? Customer:  Okey will i get my order today? Customer:  I am waiting from a long time now Customer:  Hello! Agent:  We already forward you update mobile number to the concern team so that they will  try to update asap Customer:  Will i get the order today? Agent:  First will try to update the mobile number so that we will be able to deliver the the order asap Agent:  Is there anything i can help with Customer:  But wait i order from like two months or something they contact me in this number how is this time the number is different? Customer:  Yes tell me if i will get it today Customer:  Cause i am waiting for a long time and this the first time this happens Agent:  Will try our best to be delivered  today Agent:  Is there anything i can help with Customer:  Yes how this happen the number last time was right who it changed in the sistem Agent:  As we see in our information the record number is 552209977 has been entered by you Agent:  We already forward you update mobile number to the concern team so that they will try to update asap Customer:  Thats before last time from months i order by this number they contact me in this how its back in the old one? Agent:  This number has been recorded for this order Agent:  Is there anything i can help with Customer:  For last order also Agent:  For your last order the number recorder  is 568897799 Agent:  Is there anything i can help with Customer:  Yes it is Customer:  How this order is the old number Agent:  Dear customer the number which is recorded for this order is 552209977 is has been entered by you Customer:  No Customer:  Your not so helping Customer:  /startOver Agent:  We already forward your update mobile number to the concern team so that they will try to update asap Customer:  /startOver Customer:  /startOver Agent:  please give us a time to solve it asap Agent:  Is there anything i can help with Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maitha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623621769 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Maitha Thank you for contacting us. How may I help you? Customer:  Hi my order is late it's past more than 3 days and i am waiting and it took to long and this is the first time this happen Customer:  Can you by any chance make them deliver it today? Customer:  This is my order number Customer:  9623621769 Agent:  We request you to provide us some time to investigate.  Customer:  Okey but i want my order today please Customer:  You are so late Agent:  as we have checked yesterday the courier team try to deliver the order to you and contacted you on the num Agent:  +971552209977 Customer:  And i told them its wrong Customer:  And they change it Customer:  Know what Customer:  My order will never arrive??? Customer:  Its to late and I expected better from you Customer:  Do i need to cancel? Agent:  ok if you submitted your number to the concern team they will updated to the courier team directly Customer:  They did Agent:  you contact us yesterday Customer:  I know Agent:  it will take time to update it to the courier team Customer:  They update it Agent:  Please note that the shipping team always has 3 delivery attempts Customer:  Just tell me will it be delivered or do i have to cancel? Agent:  you will be contacted again for delivery as there are tow delivery attempts left Customer:  When? Customer:  Tomorrow? Customer:  Hello!! Agent:  as soon as your number updated  the courier team will attempt delivery Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  ??? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maitha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623621769 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Maitha, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Hi my order like know toke time like a week and the past three day i called you and everyday you tell me it’s delivering today and now we are a week and my never arrived thats going on??? Well i ever reserved it??? I ordered in 22 and know we are 29 tell when i will never order from you again and i want to make complaints to you agency Customer:  This me my order number Customer:  9623621769 Agent:  We sincerely apologize for the inconvenience caused to you. Customer:  And for all the days that past i contacted you everyday always they tell me today its out for delivery and know we are pass 7 days my order never arrived Customer:  Your apologies not helping me every day you apologize no acting non of you made my order arrive Customer:  And after all if these i need also to pay Customer:  At least bring mg order do your job Agent:  As we can check, your case for phone number updation had already been escalated . we request you to please allow us some more time to do the same. Agent:  For your reference your complaint number is 1317378. Customer:  I will not allow you more time thats it i give you all the time we passed seven days know Customer:  Either my order arrive or cancel it i can order from another billion places Customer:  So you tell me it really will arrive today or know i had enough lies from you the past week Agent:  We would like to inform you that due to the security reason, we are not authorized to make any changes on our customers account. As we can check your previous number was +971552209977 and our courier team had already tried multiple times to deliver the order. Agent:  As of now, we have already updated your number to the courier team as your previous number which was provided by you was wrong. We would request you to please allow us some time to proceed with the same. Customer:  Cancel it then Customer:  Your lost not mine Customer:  If they tried to deliver it it will be with me know so Agent:  Please allow us some time to work and get this issue fixed for you. Customer:  I allowed you all the time you need no more Customer:  do tge process for the cancellation Customer:  Or what ever Customer:  Fast please i have another things to do instead of you Agent:  We can understand your frustration here. However, we request you to please allow us 1 - 2 business days for the delivery if it didn't happen until then, we will go ahead and process the cancellation. Agent:  Once again please accept our sincere apologies for the delay in the delivery. Customer:  I wont cancel it now Agent:  Please be assured that we will do our best to deliver the shipment at the soonest possible. Customer:  I don't want you shipment Customer:  Cancel it Agent:  We would like to inform you that your order will be automatically cancelled to if not delivered to you within 1  - 2 business days. Customer:  Okey if it’s arrived in this day i wont take it Customer:  Just to now Agent:  We sincerely apologize again for the inconvenience caused to you. Customer:  You apologize don’t help if you did your team did their job non of this will happened so thx for not helping Agent:  We request you to please consider this as a rare case Agent:  This is surely not the experience we want our customers to have when they shop with us. Customer:  Well you could make it better you had the time but your team rather lie to the costumers not help then seven day i contacted you every day of these days Customer:  So its you problem now not mine Customer:  This will be the last time me and my family well ever order from you i respect honesty and non if it was hear Agent:  I can understand your frustration here as I would feel the same if I were in your shoe. However, I request you to please allow us max 1  - 2 business for the delivery to happen again if it didn't happen in the given timeframe, we will then go ahead and process the cancellation. Customer:  I wont take the order ever if it arrived Customer:  I did what i had to do i waited and a lot all i got is lies so sorry for not being passionate or helpful Agent:  We would like to inform you that we have forwarded your request to process the cancellation of your order. Agent:  We sincerely apologize again for the inconvenience caused to you. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maitha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625497529 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi i have and order Customer:  An* Customer:  Just wanna ask is it gonna arrive today or no Customer:  Cause I reserved an email that it’s on the way Customer:  So is it really gonna deliver today Customer:  This is my order number Customer:  9625497529 Agent:  Hi Maitha, Thank you for contacting us. How may I help you? Customer:  Hello!! Agent:  How may I help you? Customer:  I told you Customer:  Will my order be delivered today Customer:  Check for me Customer:  9625497529 Agent:  one moment please Agent:  After we checked the order has been shipped from the warehouse and it's with the courier team Agent:  And it will be delivered from 2-3 business days. Customer:  Hello? Customer:  Well you ever reply???? Agent:  do you have any other question that i can help you with? Customer:  No Customer:  Just answer this Agent:  What question? Customer:  Hey??? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  /startOver Customer:  /startOver Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maitha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625497529 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:16 PM, 31st Dec                     maitha                    Okay           12:17 PM, 31st Dec                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:20 PM, 31st Dec                     maitha                    Hi           12:21 PM, 31st Dec                     maitha                    Hi i want to check will my order will be delivered today cause i reserved an email thats its on the way just check for me is it really will arrive today ??           12:23 PM, 31st Dec                     maitha                    This is my order number           12:23 PM, 31st Dec                     maitha                    9625497529           12:24 PM, 31st Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:25 PM, 31st Dec                     maitha                    Okay           12:27 PM, 31st Dec                     maitha                    So?           12:28 PM, 31st Dec                   Yahya                   We would like to inform you that as we can see that your order on the way kindly give responsre to the courier team when they contact you for collection           12:29 PM, 31st Dec                   Yahya                   do you have any other query ???           12:30 PM, 31st Dec                     maitha                    So it will be delivered today?           12:30 PM, 31st Dec                   Yahya                   yes today only           12:30 PM, 31st Dec                   Yahya                   have a great day           12:30 PM, 31st Dec                     maitha                    Okay thx           12:31 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940832