Subject: Ticket Assigned - Conversation with precious quesada
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 08:15:42 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with precious quesada precious quesada                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  precious quesada Bot:  Hi Precious Quesada ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6253567146 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05097
 70893 Bot:  Please wait while we transfer you to an agent Agent:  Hi Quesada, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Agent:  Thank you for your patience. Agent:  please confirm your contact number: +966509770893 Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Precious Quesada ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6253567146 Bot:   Your order s
 tatus is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:10 PM, 31st Dec                     precious quesada                    haven't recieved my parcel yet           12:11 PM, 31st Dec                   Yahya                   Hi Precious, Thank you for contacting us.my name is Yahya, How may I help you?           12:13 PM, 31st Dec                   Yahya                   Could you please share your order id so that I can assist you further.           12:14 PM, 31st Dec                   Yahya                   Are you still with us???           12:14 PM, 31st Dec                   Yahya                   As we have not received a response, this chat will
  be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:15 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940769