Subject: Ticket Assigned - Conversation with dilshad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 08:11:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dilshad dilshad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dilshad Bot:  Hi Dilshad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625168852 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505857450            12:03 PM, 31st Dec                     dilshad                    Hello           12:04 PM, 31st Dec                   Bot                   أهلا مرة أخرى!           12:04 PM, 31st Dec                     dilshad                    Hello           12:04 PM, 31st Dec                   Bot                   أهلا مرة أخرى!           12:04 PM, 31st Dec                   Yahya                   Hi Dilshad, Thank you for contacting us.my name is Yahya, How may I help you?           12:05 PM, 31st Dec                     dilshad                    I have placed an order for a hoodie and have not received it           12:05 PM, 31st Dec                     dilshad                    I selected an option to click and collect           12:05 PM, 31st Dec                     dilshad                    Can you help me so i can get kynorder today           12:06 PM, 31st Dec                     dilshad                    As i m travelling           12:06 PM, 31st Dec                     dilshad                    ??           12:07 PM, 31st Dec                   Yahya                   Could you please share your order id so that I can assist you further.           12:07 PM, 31st Dec                     dilshad                    9625168852           12:08 PM, 31st Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:08 PM, 31st Dec                     dilshad                    Ok           12:08 PM, 31st Dec                   Yahya                   We would like to inform you that as we can see that the order has been shipped and the team of the store will contact you soon for collection when the order deliver to them           12:09 PM, 31st Dec                     dilshad                    Couodcyou please confirm if i will get a call today for collection           12:10 PM, 31st Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           12:10 PM, 31st Dec                     dilshad                    Ok. Thank you           12:10 PM, 31st Dec                   Yahya                   have a great day           12:11 PM, 31st Dec                     dilshad                    U too           12:11 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940745