Subject: Ticket Assigned - Conversation with rashad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 07:56:24 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rashad rashad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rashad Bot:  Hi Rashad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589588321            11:49 AM, 31st Dec                     rashad                    Ok           11:50 AM, 31st Dec                   Yahya                   Hi Rashad, Thank you for contacting us. How may I help you?           11:50 AM, 31st Dec                     rashad                    One of the item from my order number #9624347147 were returned before 2 days but the status hasn’t changed or I haven’t received any refund. I made payment through tabby. Can i get an update?           11:50 AM, 31st Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:52 AM, 31st Dec                     rashad                    Ok pls           11:52 AM, 31st Dec                     rashad                             11:52 AM, 31st Dec                   Yahya                   We would like to inform you that as we can see that the item has been delivered to us today and it will take 4-15 day to initiate the refund to your accont           11:54 AM, 31st Dec                   Yahya                   do you have any other query ???           11:55 AM, 31st Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:56 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940684