Subject: Ticket Assigned - Conversation with amirah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 07:10:02 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amirah amirah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amirah Bot:  Hi Amirah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259689109 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566138820            10:50 AM, 31st Dec                   Yahya                   Hi Amirah, Thank you for contacting us.my name is Yahya, How may I help you?           10:51 AM, 31st Dec                     amirah                    Hi there I placed an order last night and chose the ‘collect-order at the shop’           10:52 AM, 31st Dec                     amirah                    I just want to know how long will this take? Otherwise I can go and buy it myself. I am planning to use the items as gift for my family and friends           10:53 AM, 31st Dec                     amirah                    If it will take 3 or 5 days then I want to cancel it. I don’t want to wait that long. Because this is not home delivery. I choose to pickup my order at the shop           10:54 AM, 31st Dec                   Yahya                   We would like to inform you that click and collect order it takes 2-4 days           10:56 AM, 31st Dec                   Yahya                   Could you please share your order id so that I can assist you further.           10:56 AM, 31st Dec                     amirah                    This is my order number: 9259689109           10:56 AM, 31st Dec                     amirah                    It’s too long to wait. If I can get it tomorrow it will be ok but I can’t wait 3 or 4 days           10:57 AM, 31st Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:59 AM, 31st Dec                     amirah                    Ok no problem Shukran           10:59 AM, 31st Dec                   Yahya                   6259689109 do you mean this order number           11:00 AM, 31st Dec                     amirah                             11:02 AM, 31st Dec                   Yahya                   We would like to inform you that you are still able to cancel the order if you want           11:03 AM, 31st Dec                     amirah                    Thank you           11:05 AM, 31st Dec                     amirah                    My question is: can you help me to expedite my order for collection tomorrow or tonight? How difficult can it be to pack an order?           11:06 AM, 31st Dec                   Yahya                   we are turly sorry that We would like to inform you the time of delivery it will take 2-3 days so it will reach to within 3 days           11:09 AM, 31st Dec                   Yahya                   do you have any other query ???           11:09 AM, 31st Dec                   Yahya                   have a great day           11:09 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940499