Subject: Ticket Assigned - Conversation with neeraj
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 07:03:56 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neeraj neeraj                    Bot:  Hi again! Bot:  Please enter your name Customer:  neeraj Bot:  Hi Neeraj ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card is
 suer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:53 AM, 31st Dec                     neeraj                    Hi           10:53 AM, 31st Dec                   Yahya                   Hi Neeraj, Thank you for contacting us.my name is Yahya, How may I help you?           10:54 AM, 31st Dec                     neeraj                    I have returned one item from my last order, I did a Toby pay for that order so how will the refund be ?? When will I get the refund processed ?           10:55 AM, 31st Dec                     
 neeraj                    Helloo           10:55 AM, 31st Dec                     neeraj                    Are you there?           10:56 AM, 31st Dec                     neeraj                    Hellloo           10:57 AM, 31st Dec                   Yahya                   We would like to inform you that the refund process it will take from 4-15 days           10:58 AM, 31st Dec                     neeraj                    Ok how is it going to be?           10:58 AM, 31st Dec                     neeraj                    It ll refund back to the Toby account or what?           10:58 AM, 31st Dec                     neeraj                    Mr. Yahya           11:00 AM, 31st Dec                   Yahya                   yes you can count from todey           11:01 AM, 31st Dec                   Yahya                   do you have any other query ???           11:01 AM, 31st Dec                     neeraj                    Ok           11:01 AM, 31st Dec                   Yahy
 a                   have a great day           11:03 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940472