Subject: Ticket Assigned - Conversation with joevic
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 06:41:39 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joevic joevic                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  joevic Bot:  Hi Joevic ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625324452 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Cus
 tomer:  0522800128            10:32 AM, 31st Dec                   Yahya                   Hi Joevic, Thank you for contacting us.my name is Yahya, How may I help you?           10:33 AM, 31st Dec                     joevic                    Hi           10:33 AM, 31st Dec                     joevic                    Can you help me today to contact the courier regarding of my 2 orders. Because i need it today.           10:34 AM, 31st Dec                   Yahya                   Could you please share your order id so that I can assist you further.           10:35 AM, 31st Dec                     joevic                    It was out for delivery already           10:35 AM, 31st Dec                     joevic                    9625324452           10:35 AM, 31st Dec                     joevic                    9625343598           10:35 AM, 31st Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:
 35 AM, 31st Dec                     joevic                    These to order number           10:36 AM, 31st Dec                     joevic                    Okay sure           10:36 AM, 31st Dec                   Yahya                   We would like to inform you that the order on the way to you kindly give a response to the courier team when they contact you for collection           10:37 AM, 31st Dec                     joevic                    Guaranteed that i will received today before new year?           10:38 AM, 31st Dec                     joevic                    You know already its new. And better to wear things.           10:38 AM, 31st Dec                   Yahya                   yes you gonna receive it today only           10:39 AM, 31st Dec                     joevic                    Okay           10:39 AM, 31st Dec                     joevic                    Thank you so much and Happy New Year           10:39 AM, 31st Dec                     joevic    
                 Bye           10:40 AM, 31st Dec                   Yahya                   have a great day           10:41 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940412