Subject: Ticket Assigned - Conversation with thabiq haqzar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 06:22:22 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thabiq haqzar thabiq haqzar                    Bot:  Hi again! Bot:  Please enter your name Customer:  thabiq haqzar Bot:  Hi Thabiq Haqzar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid b
 y card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Thabiq, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Can you please check for me when i can get my refund for my returned items Customer:  My orders 7415503667 & 7415353290 Agent:  As we can check, your case for refund has already been escalated to our team. we request you to please allows us some time to do the same. Customer:  Can you please advise how long will take? Agent:  We are sorry, as we cannot comment on the exact date and time. However the refund will be pr
 ocessed within 1 - 2 business days. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Thabiq Haqzar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if
  you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:04 AM, 31st Dec                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           10:08 AM, 31st Dec                     thabiq haqzar                    Hai. Can you please advise when i can get my refund amount for my returned orders. My orders 7415503667 & 7415353290           10:09 AM, 31st Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.   
         10:11 AM, 31st Dec                     thabiq haqzar                    Ok           10:11 AM, 31st Dec                   Yahya                   We would like to inform you that the value of order number (7415503667) has been returned to the bank on the date 12/19/20 1:54 PM  AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest.  Thanks for your cooperation and we appreciate your understanding with us.           10:13 AM, 31st Dec                     thabiq haqzar                    What about my other order refund My orders 7415353290           10:14 AM, 31st Dec                   Yahya                   kindly allow us sometime to do the needful           10:18 AM, 31st Dec                   Yahya                   We would like to inform you that kindly provide us
  hte tracking number of the return request           10:20 AM, 31st Dec                   Yahya                   Are you still with us???           10:21 AM, 31st Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:22 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940325