Subject: Ticket Assigned - Conversation with hira sheikh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 05:31:19 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hira sheikh hira sheikh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  9625291197 Bot:  Please enter your name Customer:  hira sheikh Bot:  Hi Hira Sheikh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625291197 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot: 
  Please enter your number Customer:  0547977574            09:23 AM, 31st Dec                     hira sheikh                    Ok           09:23 AM, 31st Dec                     hira sheikh                    ???           09:25 AM, 31st Dec                   Yahya                   Hi Hira, Thank you for contacting us.my name is Yahya, How may I help you?           09:25 AM, 31st Dec                     hira sheikh                    Hi yahya           09:25 AM, 31st Dec                     hira sheikh                    I have 2 orders of mine stuck           09:26 AM, 31st Dec                     hira sheikh                    I placed them 2 days ago           09:26 AM, 31st Dec                     hira sheikh                    For click and collect           09:26 AM, 31st Dec                     hira sheikh                    And havent gotten an update           09:26 AM, 31st Dec                     hira sheikh                    Actually im flying tonight           09:2
 6 AM, 31st Dec                     hira sheikh                    And need them before that           09:26 AM, 31st Dec                   Yahya                   Could you please share your order id so that I can assist you further.           09:26 AM, 31st Dec                     hira sheikh                    It said 1-2 days time           09:26 AM, 31st Dec                     hira sheikh                    962529197           09:26 AM, 31st Dec                     hira sheikh                    9625288983           09:27 AM, 31st Dec                     hira sheikh                    These two           09:27 AM, 31st Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:27 AM, 31st Dec                     hira sheikh                    Sure           09:27 AM, 31st Dec                   Yahya                   We would like to inform you that as we can see that your order has been shipped and its 
 on the way to the store so the store team going contact for collection when the order reach the store           09:28 AM, 31st Dec                   Yahya                   do you have any other query ???           09:29 AM, 31st Dec                     hira sheikh                    Can it be expedited anyhow??           09:29 AM, 31st Dec                     hira sheikh                    Because i need it reallyurgently           09:29 AM, 31st Dec                     hira sheikh                    Before tonight           09:30 AM, 31st Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           09:30 AM, 31st Dec                     hira sheikh                    Thanks           09:30 AM, 31st Dec                     hira sheikh                    Please do           09:30 AM, 31st Dec                   Yahya                   have a great day           09:30 AM, 31st Dec       
             Yahya                   yes we will do our best           09:31 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940184