Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 05:21:25 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259252277 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966545286525 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I got a call today that my order will be delivered today by 4.30pm...i didnt go anywhere outside and was waiting for the delivery...but just now i got a msg that the package was undelevered...what is the meaning of this? Agent:  Could you please share your order number so that I can assist you further? Customer:  6259252277 Agent:  Please allow me to check that for you. Agent:  It was undelivered may be due to some issue with courier team Agent:  don't worry they will contact you again for the delivery. Customer:  I know that...but i mean to say that because the agent asked me to be available at 4.30pm...i didnt go anywhere and waited for him Customer:  My time is wasted Agent:  We sincerely apologies for that we know this is frustrating. Agent:  But be assure it will be delivered to you soon. Customer:  Thanks Agent:  welcome Agent:  and once again apologies. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259252277 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  6259252277 Customer:  This is my order no Customer:  Its showing as undelivered  and returned to DC Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Although i was at home only the whole day yesterday Customer:  Ok Agent:  We would like to inform you that we have technical issue on the system kindly allowus sometimes to fix the issue so kindly contact us after one hour  Agent:  have a great day Bot:  Rate our Customer Service Agent Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259252277 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:18 AM, 31st Dec                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           09:18 AM, 31st Dec                     hi                    6259252277 my order number...kindly check the status           09:18 AM, 31st Dec                   Yahya                   We would like to inform you that we have technical issue on the system kindly allowus sometimes to fix the issue so kindly contact us after one hou           09:19 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940162