Subject: Ticket Assigned - Conversation with huda
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 05:02:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with huda huda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  huda Bot:  Hi Huda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97477422949            08:53 AM, 31st Dec                   Yahya                   Hi Huda, Thank you for contacting us.my name is Yahya, How may I help you?           08:54 AM, 31st Dec                   Yahya                   Are you still with us???           08:56 AM, 31st Dec                     huda                    I would like to cancel my order from yesterday           08:56 AM, 31st Dec                     huda                    I ordered a purse of 40 riyal           08:56 AM, 31st Dec                   Yahya                   Could you please share your order id so that I can assist you further.           08:56 AM, 31st Dec                     huda                    Err I actly checked out as guest           08:57 AM, 31st Dec                     huda                    Wait ll c my email           08:57 AM, 31st Dec                   Yahya                   we are waitting           08:57 AM, 31st Dec                     huda                    Thank you for your order. Order 4525557408 for Missy Patchwork Detailed Cross...  for QAR 40.0 is confirmed. Expect delivery by 02-01-2021.           08:59 AM, 31st Dec                     huda                    This one           08:59 AM, 31st Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:59 AM, 31st Dec                     huda                    Sure           09:00 AM, 31st Dec                   Yahya                   We would like to inform you that as we can see that your order has been shipped so we are sorry we can not cancel it but you can inform the courier team that you do not want the order when they are going to contact you for delivery           09:01 AM, 31st Dec                     huda                    Okay           09:01 AM, 31st Dec                   Yahya                   do you have any other query ???           09:01 AM, 31st Dec                     huda                    No thanks           09:02 AM, 31st Dec                   Yahya                   have a great day           09:02 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940118