Subject: Ticket Assigned - Conversation with uzma naqib
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 04:23:29 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with uzma naqib uzma naqib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  uzma naqib Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622996241 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552657547 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Uzma, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hi...I ordered a bag on 18th dec..order number 962299241.. Customer:  Expected delivery was on 21 dec Customer:  But still it is showing the status of processing Agent:  We can see that the delivery of this order has taken longer than our normal delivery time, and We are really very sorry for this delay. We know that you’ve been waiting for it. It should be with you soon. Customer:  Can you please check it out the reason of delayed delivery and try to resolve it out Agent:  Please note that we will forward your request  to the concerned team to prioritise the processing and delivery and will get back to you as soon as possible. Agent:  Please let us know if you have any other query. Customer:  Hope so...Thank you so much Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Customer:  Same to you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622996241 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Uzma, Thank you for contacting us. My name is mohammad. How may I help you? Customer:  Hi Agent:  Hello. Agent:  How may I help you? Customer:  I ordered one bag on 18 dec Agent:  Could you please share your order number so that I can assist you further? Customer:  9622996241 is the order number Customer:  Still it was not delivered Agent:  please allow me to check it for you. Customer:  2 days back i contacted on same live chat and after that i received an email of apology saying we will deliver it Customer:  But still Customer:  Already i have paid 150 plus 10 shipping charges through card Agent:  just a minute i will check it. Customer:  After check,agsin i vl get the same email...right Customer:  So please try to resolve it till tomorrow else refund it the same day Agent:  We will surely resolve it. Agent:  we need to forward the issue to the warehouse. Customer:  Same other person namely Mr Manish said Agent:  We will get back to you very soon on [email-masked] Customer:  Already 2 days back i got the mail..but what is the fun of sending that appology mail Agent:  I can see that your issue is already forwarded Customer:  The expected delivery was 21st,,n i had to gift it today Customer:  But Alas,,your poor services Agent:  We sincerely apologies for the delay. Agent:  I can see that we are already working on your issue Agent:  you will surely get an positive update on your order. Customer:  How long it will take Agent:  Please be assure you will get an update with in 24-48 hours. Agent:  Is there anything else I can help ? Customer:  No Customer:  Thank you Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622996241 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Uzma, Thank you for contacting us. How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622996241 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622994162 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9622996241 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Uzma, Thank you for contacting us. My name is Nikhil. How may I help you with your order id 9622996241? Customer:  Hi Customer:  I ordered a bag on 18 dec,it has not been delivered yet Customer:  Till now contacted more than 3 times getting the response of soorry for delay ,we will try to resolve in 24 hours Agent:  We apologize for the delay and inconvenience. Customer:  Same thing i am hearing since 8 days Agent:  As per the system, we can see that my colleague is working on your case and escalated your concern for the delivery to the relevant team. Agent:  Once we will get any update we will get back to you. Customer:  What is the problem Customer:  When u are aware thT many are working on this case,,then y is it not being resolved Agent:  We are sorry, but until the relevant team comes back to us, we will not be able to know the reason for the delay. Customer:  I have alreafy paid 150 aed and 10 aed shipping charges Agent:  Rest assured, we will try to get this resolves at the earliest. Customer:  So when will relevant team get back to u Customer:  Got this assirance from.ur side frequently Customer:  But Alas Customer:  Is this the services u r providing Customer:  That too when the customer had prepaid Agent:  We can understand, that you are waiting for your items eagerly, and we will do our best to get this resolved at the earliest. Customer:  How can I trust your words Customer:  When i got to hear same words from 5 customer care representatives Agent:  We will do the follow up for your concern and we will try to get back to you with the update. Customer:  What if not tomorrow Customer:  What is the next step I can approach to Agent:  We will solve this issue for you, please allow us a few days Customer:  Cancel my order right now and refund me back in 2 working days Customer:  Already i had to gift it on Christmas Customer:  Now u r asking for few more days Agent:  Do you wish to cancel your order now? Customer:  Poor services and inadequate knowledge of customer cares Customer:  What if u cancel it now,,shall i get refund in 2 days..How can I trust again Customer:  Then For refund I have to again contact again n again...right Agent:  Please understand that for cancellation as well, we need to ask the same team. Customer:  I raised concern on 24th i guess,,still not even a single representative is giving a satisfactory response Agent:  We would request you to please allow us a few days, and we will try to get the update for you. Customer:  Ok Agent:  We thank you for your understanding and cooperation. Agent:  Is there anything else I may assist you with? Customer:  You cant assist in one matter,,what further u can assist!!!! Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622996241 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:13 AM, 31st Dec                   Yahya                   Hi Uzma, Thank you for contacting us.my name is Yahya, How may I help you?           08:14 AM, 31st Dec                     uzma naqib                    Hi           08:15 AM, 31st Dec                     uzma naqib                    I have order a product on 18 dec,,not delivered yet           08:15 AM, 31st Dec                     uzma naqib                    Contact 5 customer care agents           08:15 AM, 31st Dec                     uzma naqib                    And called as well           08:15 AM, 31st Dec                     uzma naqib                    But they didnt help properly in resolving the issue           08:16 AM, 31st Dec                     uzma naqib                    You can check the history in ur system           08:16 AM, 31st Dec                   Yahya                   Please accept our apologise for inconvenience caused.           08:16 AM, 31st Dec                     uzma naqib                    I have already paid through card with shipping 10 aed           08:16 AM, 31st Dec                     uzma naqib                    The same product i ordered today around 12 am or before and it has been shipped           08:17 AM, 31st Dec                     uzma naqib                    Now tell me what to do           08:17 AM, 31st Dec                   Yahya                   We would like to inform you that we have technical issue on the system kindly allowus sometimes to fix the issue and we will back to you soon           08:19 AM, 31st Dec                     uzma naqib                    I have been hearing it since 15 days           08:19 AM, 31st Dec                     uzma naqib                    How come then same product got shipped           08:20 AM, 31st Dec                   Yahya                   Please accept our apologise for inconvenience caused.           08:20 AM, 31st Dec                     uzma naqib                    How long           08:20 AM, 31st Dec                   Yahya                   you can contact us after 1 hour to do the needful           08:21 AM, 31st Dec                   Yahya                   have a great day           08:23 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940075