Subject: Ticket Assigned - Conversation with iyston
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 03:32:23 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with iyston iyston                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  iyston Bot:  Hi Iyston ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9618528976 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503871229 Bot:  Please wait while we transfer you to an agent Agent:  Hi This is Mohsin Agent:  How may I assist you? Agent:  are we still connected Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Iyston ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9618528976 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Iyston, Thank you for contacting us. I am Pushkar. How may I help you ? Customer:  Hi Customer:  I received wrong order against order no 9618528976 Agent:  Please specify the name of the item Customer:  Charm anti bacterial Customer:  Cant you check with the order no i have given?? Agent:  Ok can you please send the picture of the item you received Agent:  Yes I will check Customer:  IMAGE Customer:  This is not the item and as per my order it should be different items 3 nos Customer:  Are you still there?? Agent:  Yes I am here Agent:  Let me check Agent:  I will be back in moment Customer:  Ok please Agent:  Thank you for holding up Agent:  The item is different and one piece is missing ? Agent:  I have checked the details Agent:  Sorry that you received the wrong item Customer:  Yes Customer:  What should i do next?? Agent:  We will initiate your refund for this , you don't have to return it Customer:  Is the item Available in Mirdiff City center?? Agent:  And you can place a new order after the refund Customer:  Ok thanks Agent:  Please allow some time , I will notify you about the refund Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Agent:  I will notify you on your email Agent:  Thank you Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Iyston ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:27 AM, 31st Dec                   Yahya                   Hi Iyston, Thank you for contacting us.my name is Yahya, How may I help you?           07:30 AM, 31st Dec                   Yahya                   Are you still with us???           07:31 AM, 31st Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:32 AM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1940044