Subject: Ticket Assigned - Conversation with hello centrepoint
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 07:00:51 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello centrepoint hello centrepoint                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello centrepoint Bot:  Hi Hello Centrepoint ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  625836512523999991 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6258365125 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  
 No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:42 AM, 30th Dec                     hello centrepoint                    Ok           10:43 AM, 30th Dec                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           10:44 AM, 30th Dec                     hello centrepoint                    Hello yahya good morning           10:46 AM, 30th Dec                     hello centrepoint                    I just want to follow up my 2nd delivery .. because I cannot track the my order           10:46 AM, 30th Dec                     hello centrepoint                    My 2nd delivery I just received it last night and the 1st one is I can't track the delivery           10:47 AM, 30th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           10:48 AM, 30th 
 Dec                     hello centrepoint                    6258365125           10:49 AM, 30th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:50 AM, 30th Dec                     hello centrepoint                    Okay thank you           10:51 AM, 30th Dec                   Yahya                   We would like to inform you that your ordder has been shipped and the team of the store will contact you soon for collcetion           10:51 AM, 30th Dec                     hello centrepoint                    Is that my 2 delivery ma'am?           10:51 AM, 30th Dec                     hello centrepoint                    Why I can't track the delivery?           10:52 AM, 30th Dec                   Yahya                   We would like to inform you that the store pickup order you can not track it           10:55 AM, 30th Dec                     hello centrepoint                    Okay ma'am I se
 e           10:56 AM, 30th Dec                     hello centrepoint                    So I'll be wait for the contact from courier. Thank you and God bless           10:56 AM, 30th Dec                   Yahya                   have a great day           11:00 AM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1936387