Subject: Ticket Assigned - Conversation with english please
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 06:21:16 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with english please english please                    Bot:  Hi again! Bot:  Please enter your name Customer:  shadab ahmad Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  6256984258 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Why my order still not received Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Agent:  Please hold for a moment while I gather those details for you. Customer:  Ok Agent:  We apologise for the inconvenience caused to you.  we will escalate your  issue  to the concern party  to ship  your order asap Agent:  Is there anything else I can help you with? Customer:  When we get my order Agent:  will check with our team  and inform  you  asap Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  Please check and confirm asap Agent:  We ill do  the needful Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  IMAGE Customer:  When we get my order Customer:  Delivered date 26th December Customer:  But still i am waiting for my order Customer:  /startOver Agent:  As we can check, your case for late delivery had already been escalated . we request you to please allow us some more time to do the same. Agent:  For your reference, your complaint number is 1924158 Customer:  Sir already it's 2 days late Customer:  Please confirm when we receive Customer:  /startOver Customer:  /startOver Agent:  We are sorry, as we cannot comment on the exact date and time. However the delivery will happen within 2 - 3 business days. Customer:  Bro we have to move some other place that's why i told if it's possible to delivery shortly Agent:  Please be assured that we have informed the team to deliver the shipment on priority Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  1924158 my complaint number is there any updates Customer:  I am still waiting for my order Customer:  /startOver Agent:  Could you please share your order number so that I can assist you further? Customer:  6256984258 Agent:  yes we can see your issue is already raised with us Agent:  our team is working on it. Customer:  When we receive my order Customer:  How long it will take Agent:  Our team is on it. Agent:  We will solve the issue soon. Customer:  I would like to shopping with centrepoint but this kind of error is not good Customer:  Delivered date 26th Agent:  We can understand. Customer:  /startOver Agent:  We will surely solve the issue. Customer:  Ok but when we get it there is any time line or we waiting for a month Customer:  /startOver Customer:  Dear Mohammad plz rply Agent:  We are on it please allow us some time to solve the issue. Agent:  Is there anything else i can help ? Customer:  Sir i have to move some other place this is the reason that why i always follow up with your respective team to proceed my order Customer:  /startOver Customer:  Please accept my request and follow up with team to proceed my asap Customer:  /startOver Agent:  Sure. Agent:  We are surely working on it. Customer:  Thanks sir Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            10:12 AM, 30th Dec                     english please                    Hello           10:13 AM, 30th Dec                   Bot                   أهلا مرة أخرى!           10:13 AM, 30th Dec                     english please                    Can you update regarding my order           10:13 AM, 30th Dec                     english please                    /startOver           10:14 AM, 30th Dec                   Bot                   يرجى إدخال اسمك           10:14 AM, 30th Dec                     english please                    English please           10:14 AM, 30th Dec                   Bot                   مرحبًا English Please، ماذا تحتاج للمساعدة؟           10:14 AM, 30th Dec                     english please                    Order no. 6256984258           10:15 AM, 30th Dec                   Bot                   مرحبًا English Please، ماذا تحتاج للمساعدة؟           10:15 AM, 30th Dec                     english please                    /startOver           10:15 AM, 30th Dec                   Bot                   يرجى إدخال اسمك           10:15 AM, 30th Dec                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           10:17 AM, 30th Dec                   Yahya                   hello           10:18 AM, 30th Dec                   Yahya                   Are you still with us???           10:20 AM, 30th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:21 AM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1936252