Subject: Ticket Assigned - Conversation with hello team
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 06:02:40 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello team hello team                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello team Bot:  Hi Hello Team ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:51 AM, 30th Dec                     hello team                    Hello Team ,           09:52 AM, 30th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           09:52 AM, 30th Dec                     hello team                    2 items were cancelled at the counter as the color and size were not correct           09:52 AM, 30th Dec                     hello team                    But I dint get my refund or any message so far           09:52 AM, 30th Dec                     hello team                    The green sweater top and black top           09:52 AM, 30th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           09:53 AM, 30th Dec                   Yahya                   Are you still with us???           09:55 AM, 30th Dec                     hello team                    9619714569           09:56 AM, 30th Dec                     hello team                    Yes I’m there           09:56 AM, 30th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:56 AM, 30th Dec                     hello team                    Ok           09:57 AM, 30th Dec                   Yahya                   We would like to inform you that the value of order number (9619714569) has been returned to the bank on the date 12/10/20 8:45 PM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest.           09:59 AM, 30th Dec                   Yahya                   do you have any other query ???           10:01 AM, 30th Dec                   Yahya                   Are you still with us???           10:02 AM, 30th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:02 AM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1936201